Shipping policy

Thanks for shopping with Jax Motorsports. This policy covers JAX MFG parts and Jax Motorsports apparel ordered through our website.

Where we ship

We ship to the contiguous United States (the lower 48 states and Washington, D.C.) only. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, or any international destination.

Shipping rates

All orders ship through UPS. Your shipping cost is calculated at checkout based on your package's weight and destination, so you'll see the exact price before you pay.

Free local pickup

Prefer to grab it yourself? Choose Pickup at checkout. There's no charge.

  • Where: Jax Motorsports, 481 E Baseline Rd, Suite 101, Gilbert, AZ 85233

  • When: Monday–Friday, 9 AM–5 PM

  • We'll email you when your order is ready. Please bring your order confirmation.

Processing time

In-stock orders ship within 3–5 business days. Orders placed on weekends or holidays begin processing the next business day. Once your order ships, you'll get an email with your UPS tracking number.

In-stock items only

We only sell items that are in stock and ready to ship. When an item sells out, it's marked Out of Stock on our website and can't be ordered. For lead times on out-of-stock items, call us at (480) 719-0694.

Delivery time

Most UPS Ground deliveries arrive within 1–5 business days after shipping, depending on your location. Delivery times are estimates from UPS and are not guaranteed.

Damaged, lost, or incorrect orders

Please inspect your package when it arrives. If anything is damaged, missing, or not what you ordered, contact us within 5 days of delivery with your order number and photos of the package and item. We'll work with you and UPS to make it right.
If tracking shows your package as delivered but you can't find it, check with neighbors and your building's mail area, then contact us and we'll help open a claim with UPS.

Address accuracy

Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake, call us right away. If the order hasn't shipped yet, we'll update it.

Returns

Return shipping is the buyer's responsibility. For full return details, see our Refund Policy.

Questions

Call (480) 719-0694 or email jaxmotorsaz@gmail.com, Monday–Friday, 9 AM–5 PM.